How we cut a 400-ticket support backlog to zero in a week
The exact rollout plan we used to put a support agent in front of customers without losing the human touch.
Research
What 1,000 teams taught us about AI adoption
We studied a thousand rollouts. The winners started small, measured one metric and expanded fast.
Maya Chen
·
8 min read
Adoption does not fail because the models are weak. It fails because the first project was too big.
Start with one painful workflow
Teams that began with a single, high-volume task were three times more likely to expand within 90 days.
Pick one number
Time to first reply. Meetings booked. Days to close. One metric keeps everyone honest.
Share the wins
Internal demos did more for adoption than any training session.
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