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The exact rollout plan we used to put a support agent in front of customers without losing the human touch.
Product
Human approval is a feature, not a bottleneck
Why every Cortiq agent ships with approval steps, and how to decide which actions actually need a person.
Daniel Okafor
·
5 min read
Autonomy is a dial, not a switch. The teams that get the most out of AI agents are the ones that decide, action by action, where a human needs to sign off.
Map actions by risk
Reading data is low risk. Drafting is low risk. Sending money, emailing a customer or changing a contract is not. Start strict and relax rules as trust builds.
Make approvals fast
An approval that takes a day defeats the purpose. Cortiq sends approvals to Slack-style chat with the full context, so a decision takes seconds.
Audit everything
Every run keeps a full log of inputs, tool calls and outputs. When something looks off, you can see exactly why the agent did what it did.
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