
How we cut a 400-ticket support backlog to zero in a week
The exact rollout plan we used to put a support agent in front of customers without losing the human touch.
Engineering
Sandboxed tools, scoped credentials and deterministic retries. A look at how runs stay safe and repeatable.
Noah Fischer
·
9 min read

An agent is only as trustworthy as the system it runs in. Here is how we built ours.
Each agent gets its own short-lived token with the minimum permissions it needs. Revoke it and the agent stops instantly.
Plans are written down before execution, so a retry follows the same path instead of improvising.
Every tool call is traced with timing, inputs and outputs. You can replay any run step by step.

The exact rollout plan we used to put a support agent in front of customers without losing the human touch.

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Launch your first agent in minutes. No credit card required.